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How to use EMS(Emergency Message Service)
MCCS has a bundled product called EMS(Emergency Message service) that automatically sends SMS to the defined admin members in charge of critical events.
In addition, since console is web-based management, whenever an error or fault occurs, it can be managed anywhere that has internet service. Plus, Failures records in the past, management, reporting are all very easy to use.
EMS Component
EMS Agent
It is a program installed in the server to connect with EMS server.
EMS Server
It is an installed server program from the product provider company of MCCS.
EMS Workflow
Save Log
EMS Agent saves logs.
EMS server can specify logs by its type using 'LogType' attribute as shown below.
H
It saves the logs related to HA (MCCS).
(It can only specify file monitor.)
A
It saves logs related to application.
(It can only specify file monitor.)
S
It saves event log of Windows system.
(It can only specify Windows event monitor.)
P
It saves log related to process.
(It can only monitor specified file.)
Log Analysis
EMS Server users can set failure level of the system that wants to receive EMS service.
EMS server uses failure level that is set to filter EMS Agent system of operating server and analysis log to determine if it is a failure
SMS Notification
After failure monitoring for given filter is checked, EMS will send the SMS to the system operator and MCCS server operator so that it can be dealt quickly.
After connecting to EMS server, analysis cause of failure
System operator and MCCS service operator can access to the EMS server where anywhere with internet connection to check on the log and analyze the cause.
In addition, in case of manufacturing customer, it provides a centered monitoring system for all the servers in the factory and also provides a statistic of periodical failure type and trouble-shooting solutions.
The following graph is the workflow if EMS system.
[Figure] Workflow of EMS System
Control Monitoring of EMS Server Consolidated Web-based dashboard of EMS Server
Following is a part of consolidated web-based dashboard of EMS Server.
Servers with failures are shown in red, servers that had failure and had notified to the server operators are shown in yellow, and servers that operate normally are shown in blue.
Users registered in EMS server are the only ones that can monitor the dashboard.
[Figure] Redundant server monitoring view of EMS system
[Figure] Statistic view of EMS system
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Single Network Switch Fault
When failure occurs in network switch connected to Public Network where it is configured by single network switch, all the resources in active and standby server will be taken offline, resources where failure occurs will show as 'fault'.
[Figure] Failure in Network Switch
- Network switch failure can be checked on MCCS log, OS System log. If failure occurs in service network connection, server operator should check on the TCP/IP of server, physical connection check on the service network through ping test.
- 자동으로 장애 표시를 제거하려면 그룹 속성의 AutoFaultClearTime에 0보다 큰 값을 설정하면 됩니다.
- Please get the supports regarding the recovery of Network switch failure through manufacturer.
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